Administration
N2L — Your Full Service Gateway to BEN
Nets to Ladders (N2L) provides a full range of services to support the launch of the Benefits Enrollment Network (BEN) in your organization and accelerate your adoption of BEN's electronic Web-based software tools. Our full range of BEN administrative services include process improvement analysis, service configuration, subscription administration, user training, and customer support.
- Process Improvement Analysis. N2L will help your organization determine the most suitable configuration of BEN in your organization with respect to your goals. For example, your objective could be as simple as: "We want to do less paperwork and spend more time working one-on-one with people-in-need." Or "We want healthy employees and a healthy bottom-line." Or your objectives may be more expansive, such as "We want to optimize use of charitable funding to improve our community image and, ultimately, increase our donations."
To determine your organization's ideal BEN configuration, we can prepare a cost/benefit, ROI, or productivity improvement analysis, if necessary, and when appropriate provide an assessment of additional services.
- Services Configuration. N2L will help you select the set of BEN functions for each internal user group. For example, we can design unique configurations for caseworkers, administrators, and managers. This flexible connectivity optimizes your investment, so that your organization only pays for BEN services you actually use.
- Subscription Administration. N2L will help your organization register as a BEN Member, including user management, billing, and configuration updates.
- User Training. N2L will provide initial user training and conduct continuing education courses to ensure that your organization is satisfied and receives the maximum benefits from BEN.
- Customer Service. N2L will provide ongoing technical and user support through our toll-free customer service center and Web-based self-service capabilities.
N2L's BPI experts are looking forward to helping your organization accelerate your connection to BEN's powerful electronic world of human services enrollment.
Contact N2L today to connect to BEN's groundbreaking Web-based software services — which will allow your organization to lift more working-poor Americans.